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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative, where you'll provide vital customer support in a dynamic and collaborative environment. You'll have the opportunity to engage with diverse clients, solve their inquiries, and play a crucial role in enhancing customer satisfaction. This is an excellent opportunity for those looking to grow in a supportive and inclusive workplace.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and inquiring about contract terms, assisting with the correct price plan