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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative, where you'll provide exceptional customer service and support. In this role, you'll handle customer inquiries, resolve issues, and help clients navigate their insurance needs in a collaborative and dynamic environment.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan