Carolina Volkswagenis HIRING NOW and seeking friendly and customer-focused BDC Service Representatives to join our busy Business Development Center.In this role, you will manage a high volume of service appointments, answer inbound service calls, and provide outstanding customer service to our current and potential customers. As the first point of contact, youll ensure a positive experience and seamless service while supporting the operations of our Service Department.
If you arefriendly, well-spoken, and organized, we want to hear from you!
We offer:
- $17 - $20 per hour based on experience PLUS Performance Bonuses
- Full-time Position
- Medical, Dental, and Vision Insurance
- 401(k) Plan with Company Match
- Paid vacation and time off
- Great Work Environment
- Career growth and advancement opportunities
- Employee pricing on services, parts, and vehicles
Responsibilities BDC Service Representative:
- Schedule and confirm service appointments, ensuring efficient shop flow.
- Handle inbound service calls, answer inquiries, and assist customers with service-related concerns.
- Proactively follow up with customers regarding appointments, service recommendations, and satisfaction.
- Maintain accurate records of customer interactions and appointment schedules.
- Coordinate with service advisors and other dealership departments to enhance customer experience.
- Ensure a professional and welcoming first impression for all service customers.
- Perform additional duties as needed to support the service team.
Requirements BDC Service Representative:
- Customer service, BDC, or call center experience preferred.
- Strong phone communication skills and confidence handling high call volume.
- CDK, X-Time, and Carmen scheduling platform experience is a plus!
- Excellent communication and customer service skills with a friendly and professional attitude.
- Comfortable talking on the phone and answering customer questions about our extensive service offerings.
- Ability to multi-task, follow directions, and work effectively under pressure.
- Professional appearance and demeanor.
- High school diploma or equivalent.
- Please upload your resume and complete the online assessment for immediate consideration!
We are an Equal Opportunity Employer.
All applicants must be able to pass pre-employment testing to include background check, MVR, and drug screen, and be authorized to work
in the USA.