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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative and be a key contributor in providing exceptional customer service. In this role, you'll assist customers with their inquiries and concerns, ensuring their needs are met with empathy and professionalism. Enjoy a supportive work environment with great benefits and opportunities for career growth.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and inquiring about contract terms