US Virtual - Customer Service Representative (California Residents Only)
VXI Global Solutions
Sacramento, CA
1 day ago
$16.50/hour
Job Description
Join VXI Global Solutions as a Customer Service Representative and make a difference by providing exceptional support to customers. Enjoy a collaborative work environment while working from home in California.
Key Responsibilities
Serve as the primary contact for customers via inbound phone calls
Address inquiries about the program and troubleshoot issues with customers' online portals
Strive for first-call resolution to provide exceptional customer service
Use problem-solving skills to identify root causes and find solutions using company tools
Meet quality, schedule adherence, and call handling time standards
Mentor and guide less experienced team members as needed
Perform other related duties as assigned
Required Qualifications
High school diploma or GED
Minimum 6 months of customer service experience
Excellent communication skills
Ability to navigate multiple screens and multitask
Proficiency with computers, including Microsoft Office Suite
Typing speed of 25 WPM with 95%+ accuracy
Preferred Qualifications
Willingness to learn and receive feedback
Ability to adapt to new technologies quickly
Comfortable appearing on live video calls in a distraction-free workspace
Ability to work independently and collaboratively in a team environment
Benefits & Perks
100% paid training with ongoing refreshersOptional medical, dental, vision, and life insurance benefits (effective after one full calendar month)Referral program: Earn $20 per paycheck for every referral hired, with no capDiscounted cell phone plan via T-Mobile: $25/month for unlimited talk, text, and dataOpportunities for professional growth and advancement100% remote work