Sr. Tech Customer Solutions Mgr, Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF)
Amazon Stores
New York, NY
25 days ago
$138,200 - $239,000
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Job Description
Join Amazon as a Senior Technical Customer Solutions Manager to lead post-launch support for Buy with Prime and Multi-Channel Fulfillment products. Collaborate with diverse teams to optimize merchant integrations and enhance satisfaction while driving innovative e-commerce solutions.
Key Responsibilities
Serve as the primary technical contact for merchants post-launch
Provide technical guidance and troubleshooting support
Monitor merchant implementations to identify and address potential roadblocks
Partner with Account Management team to tailor technical solutions
Conduct regular account reviews and share performance insights
Act as a subject matter expert for Buy with Prime and MCF
Support cross-functional teams by sharing technical knowledge
Identify opportunities to streamline onboarding, integration, and support processes
Participate in rotational on-call availability for critical systems support
Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, or a related technical field
5+ years working with external customer facing, or similar role
Proven ability to troubleshoot technical issues, analyze data, and deliver actionable insights
Ability to explain technical concepts to non-technical stakeholders
Experience managing multiple accounts and priorities in a fast-paced environment
Preferred Qualifications
Strong understanding of APIs, e-commerce platforms, and fulfillment operations
Familiarity with Amazon Web Services (AWS), Buy with Prime, and Multi-Channel Fulfillment solutions
Passion for delivering exceptional customer experiences and enabling merchant success
Ability to work cross-functionally and influence teams without direct authority
Benefits & Perks
Full range of medical, financial, and/or other benefitsEquity and sign-on payments may be included as part of total compensation