Associate Patient Care Coordinator - Albuquerque, NM
Optum
Albuquerque, NM
8 days ago
$16.00 - $28.85
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This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Optum as an Associate Patient Care Coordinator in Albuquerque, NM, where you will play a vital role in improving health outcomes by providing exceptional service, managing patient records, and facilitating smooth clinic operations. Enjoy a culture of diversity, comprehensive benefits, and opportunities for career development.
Key Responsibilities
Provide exceptional service to all customers
Greet patients and check them in and out
Ensure demographics including insurance information are correct
Collect appropriate co-pays and adhere to cash handling policies
Answer phone calls and route messages appropriately
Schedule appointments and verify correct visit type
Manage waiting room cleanliness and patient communication
Collaborate with back-office staff for smooth patient flow
Resolve service issues and complaints
Assist co-workers with duties and perform other assigned tasks
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
Beginner level of proficiency with MS Office (Word, Excel, Outlook, etc.)
Preferred Qualifications
1+ years of medical front desk experience
1+ years of electronic medical record experience
1+ years of health plan insurance knowledge
Experience with data analysis software
Bilingual (English / Spanish)
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options and Health Spending AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-Term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)