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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative and be the voice for customers, resolving inquiries with empathy and expertise. Enjoy a supportive work environment with opportunities for growth and a comprehensive benefits package.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Communicate with customers, exercising retention efforts if needed