Join GEICO as a Senior Customer Service Representative in Tucson, AZ, where you will deliver exceptional service to policyholders and enhance their experience. With a supportive culture and growth opportunities, you can thrive and make a real impact.
Key Responsibilities
Support contact center operations
Take incoming calls from current policyholders
Answer billing questions and make policy changes
Provide recommendations and excellent service
Required Qualifications
12+ months of contact center or customer-facing service experience
Outstanding customer service skills
Ability to work in a fast-paced, high-volume call center environment
Willingness to learn new skills
Solid computer and multi-tasking skills
Minimum of high school diploma or equivalent
Preferred Qualifications
An associate's degree or higher
Active Personal Lines insurance license
Benefits & Perks
$1,500 sign-on bonus for those with a Personal Lines license$1,000 completion incentive after training10% evening differential for applicable shifts20% weekend differential for applicable shiftsComprehensive Total Rewards program401K savings plan with 6% matchTuition assistanceMental healthcare and fertility/adoption assistanceWorkplace flexibility and GEICO Flex program