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Job Description
Join Teleperformance USA as a Remote Property & Casualty Licensed Insurance Representative, where you'll provide exceptional customer service and support to clients in a dynamic work-from-home environment. You will have the opportunity to engage with diverse customers, addressing their inquiries and resolving issues while growing your skills and career.
Key Responsibilities
Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and assist with the correct price plan