Join Optum as an Associate Patient Care Coordinator where you will enhance patient experiences and support care teams in achieving their goals. This role emphasizes customer service and operational efficiency to improve health outcomes in the community.
Key Responsibilities
First point of contact for patients, ensuring a positive experience
Exhibits empathy, courtesy, competence, efficiency, and care
Schedules appointments and procedures following standard guidelines
Uses multiple computer and phone systems to fulfill patient needs
Verifies patient information and documents in Electronic Health Record (EPIC)
Advises patients of their responsibilities regarding insurance and referrals
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience
1+ years of Microsoft Office experience
Preferred Qualifications
1+ years of experience in a health care setting
Bilingual (English / Spanish)
Bilingual (English / Tagalog)
Knowledge/understanding of CPT/ICD-10 coding
Excellent communication skills and phone etiquette
Experience in providing customer service
Independent means of transportation during work hours for job related tasks
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, etc.)