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Job Description
Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you will lead transformative projects, leverage your expertise to drive client recommendations, and contribute to BCG's intellectual capital. Collaborate with diverse teams and become a recognized thought leader in the customer service space while enjoying a competitive salary and comprehensive benefits.
Key Responsibilities
Transform customer service operations for clients
Build and contribute to BCG’s intellectual capital
Manage and advise teams during projects
Scope and structure work, onboard team members
Guide teams throughout projects
Develop external profile and industry network
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Deep functional expertise and IP development
Recognized as a trusted advisor to senior executives
Expertise in operations, people, and technology challenges in customer service
Excellent multi-tasking skills
Excellent verbal and written communication skills
Intellectual curiosity
Preferred Qualifications
Consulting experience
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and familyLow copays for doctor visits and prescriptionsDental coverage with orthodontia benefitsVision insurance for glasses and contactsReimbursement for gym membershipsFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits