Manager, Operations (Behavioral Health Utilization Management Intake Team)
Blue Shield of California
Palos Verdes Peninsula, CA
14 days ago
Job Description
As the Manager of Operations for the Behavioral Health Utilization Management Intake team, you will lead daily operations, ensure regulatory compliance, and foster a positive work environment. This role involves strategic planning, performance oversight, and process improvement to enhance team efficiency and service quality.
Key Responsibilities
Oversee day-to-day operations and performance oversight
Establish operational objectives and participate in group objectives
Ensure regulatory compliance with offshore management
Monitor staff productivity and develop production standards
Provide coaching and mentoring to non-clinical staff
Identify process improvement opportunities
Required Qualifications
College degree or equivalent experience
Minimum 7 years prior relevant experience
3 years of management experience
Experience in a Call Center environment
Strong critical thinking skills
Ability to work independently
Strong written and verbal communication skills
Preferred Qualifications
Functional expertise within the area of responsibility
Understanding of Blue Shield of CA’s mission and business plan