Join Optum as an Associate Tech Support Analyst, where you'll provide essential on-site IT support, troubleshooting, and communication to improve health outcomes. Embrace a diverse and inclusive culture while enhancing your career with comprehensive benefits and development opportunities.
Key Responsibilities
Serve as the on-site escalation point of contact for clinicians seeking technical assistance
Perform on-site troubleshooting and provide effective communication to customers
Log and record issues and resolutions
Install workstations, printers, phone and fax machines, and computers
Provide technical expertise/training to end-users as needed
Diagnose and resolve hardware and software related problems
Coordinate new access needs and security changes
Ensure necessary security of all IT assets
Maintain an inventory process to track new and old equipment and software
Work with other departments to resolve issues for internal staff and external clients
Required Qualifications
High School Diploma/GED (or higher)
3+ years of full-time work experience in Information Technology
3+ years of experience with providing IT Desktop Support
3+ years of experience in installing software applications and performing hardware upgrades on desktop computers within a business environment
3+ years of experience in installing and supporting networked devices such as printers and scanners
3+ years of experience with Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies and HP hardware platforms
Ability to work on-site at 2175 Park Place, El Segundo, CA
Access to reliable transportation & valid US driver's license
Preferred Qualifications
Asset management experience
Ability to communicate effectively, both orally and in writing
Ability to analyze and create solutions based upon data available
Ability to use time and resources effectively and efficiently
Strong deductive skills in analyzing problematic systems
Ability to prioritize and execute on multiple projects in a high-pressure environment
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution