Join Madison Veterinary Specialists as a Veterinary Client Care Specialist, providing compassionate support and exceptional customer service in a dynamic veterinary practice. This role is crucial for ensuring a welcoming environment and smooth client experiences during critical moments.
Key Responsibilities
Deliver exceptional customer service in person and over the phone
Greet clients, schedule appointments, and maintain accurate records
Process invoices and payments
Offer compassionate support to clients
Ensure reception and waiting areas are clean and welcoming
Communicate with veterinary teams for smooth patient flow
Handle confidential information professionally
Required Qualifications
High school diploma or equivalent
Previous veterinary or human medicine receptionist experience
Preferred Qualifications
Experience in a high client volume veterinary practice
Familiarity with ImproMed software
Greater than 1 year experience in a Client Care Specialist position
Benefits & Perks
Health insurance (medical, dental, vision) for full-time employeesSafe Harbor 401(k) with 4% employer matchTuition reimbursement & CE allowance for 36+ hours per weekFocus on work-life balance and well-beingPaid time offLife insuranceFlex Spending Account (FSA)Supplemental insurance