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Job Description
Join Optum as an Associate Patient Care Coordinator, where you will provide essential patient-oriented services in a dynamic clinical environment. Your role will involve connecting patients with necessary care and resources, making a significant impact on their health outcomes and the communities we serve.
Key Responsibilities
Communicates directly with patients to complete the registration process
Utilizes computer systems to verify patient data in real-time
Processes referrals and pre-authorizations according to insurance requirements
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies outstanding balances and attempts to collect amounts due
Responds to patient inquiries compassionately
Generates and analyzes patient data reports
Required Qualifications
High School Diploma/GED or higher
Ability to work full-time (40 hours/week)
Ability to stand for most of the 8-hour shift
Access to reliable transportation and valid US driver's license
Preferred Qualifications
1+ years of customer service experience
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department
Experience in insurance reimbursement and financial verification
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan options with Health Spending or Saving AccountsDental, Vision, Life & AD&D Insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits