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Job Description
Join Quill, a part of Staples, as a Customer Sales Account Manager. Drive reactivation and conversion of inactive customers through daily outreach and collaboration, significantly impacting business growth and customer satisfaction.
Key Responsibilities
Make daily calls to Quill customers who have not placed an order in 7+ months
Make daily calls to prospect locations affiliated with a managed customer entity
Accept inbound calls from customers affiliated with a managed entity
Negotiate pricing and process special quotes for various opportunities
Leverage customer intel to drive quality conversations
Support and grow an open book of business
Maintain communication between customers and account managers
Collaborate with sales specialists and support partners to drive revenue
Maintain accurate records in CRM
Seek ways to improve and apply coaching
Contribute to a positive team culture
Required Qualifications
High School Diploma or GED
6+ months of related experiences in sales or customer service in a business-to-business environment
Ability to work onsite in Lincolnshire for in-person training during the first two weeks
Able to work an 8-hour shift between 7:00 AM-6PM and in person 4 days a week (hybrid model)
Knowledge of key Microsoft applications (Excel, PowerPoint, Outlook)
Preferred Qualifications
1+ years of experience in a sales environment or proven customer-first approach
Proven ability to achieve sales role metrics; consistently meets or exceeds productivity goals
Strong organization and time management skills
Adaptable to a fast-paced organization with continuous change
Experience using CRM tools, salesforce.com or comparable sales/CRM tool
Ability to demonstrate resiliency and handle rejection well
Enthusiastic, initiative-taking, and willingness to share and positively impact the team
Natural curiosity and desire to learn, grow, and develop sales skillset
Ability to learn new tools, systems, and processes quickly
Benefits & Perks
Inclusive culture with associate-led Business Resource Groups112 Hours of PTO and Holiday ScheduleOnline and Retail DiscountsCompany Match 401(k)Physical and Mental Health Wellness programs