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Job Description
As a Citizens Teller, you will play a pivotal role in delivering exceptional customer service by assisting clients with their financial transactions and providing personalized solutions. Join a supportive team where your contributions help customers achieve their long-term financial goals.
Key Responsibilities
Greet customers in the lobby and assist with transactions
Demonstrate the use of mobile app and ATMs
Provide personalized advice to help customers achieve financial goals
Educate customers about Citizens products and respond to inquiries
Ensure compliance with financial policies and procedures
Required Qualifications
High School degree or GED
Minimum of 6 months experience processing transactions (cash and/or digital payments)
Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
Strong listening and communication skills
Ability to effectively ask questions and identify needs
Ability to problem solve and provide solutions to customer issues
Customer-centric to deliver exceptional service
Comfortable with using digital technology
Ability to work branch hours, including weekends and evenings
Preferred Qualifications
1 year of experience processing transactions (cash and/or digital payments)
Motivates others through collaboration
Process-oriented, energetic, detail-oriented, and ability to multitask effectively
Benefits & Perks
Comprehensive health care coverage (medical, dental, vision)401K with corporate matchTuition assistanceMental health and wellbeing programsDiscounts on student loan refinancing4 hours of paid time off annually for volunteering