Join Mohr Talent as an Information and Referral Specialist, where you will assist older adults by providing vital community resource information and referrals. This role requires strong communication skills and a compassionate approach to ensure individuals receive the support they need.
Key Responsibilities
Receive incoming calls to identify needs and make appropriate referrals
Record details of each call and maintain client information in the database
Use computer software to research and retrieve information on resources
Connect callers with suitable agencies and follow up on assistance received
Offer unbiased information about available long-term care or support services
Uphold confidentiality and privacy standards
Maintain case narratives and note important client details
Participate in outreach activities to increase public awareness of the Helpline
Assist with response efforts during disasters or emergencies
Support the team in gathering and organizing information
Required Qualifications
Bachelor’s degree in a human services field
Associate’s degree in a human services field with at least two years of relevant experience
High school diploma (or GED) plus four years of directly related experience
Background in information/referral services, case management, call center support, social services, or similar role
Strong verbal communication skills
Ability to work independently and collaboratively
Proficiency in Microsoft Office (Word, Excel, Outlook)
Accurate typing at a minimum of 35 words per minute
Preferred Qualifications
Bilingual (English/Spanish)
Knowledge of or willingness to learn about aging services and community resources