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Referral Coordinator

Mohr Talent

Miami, FL
18 days ago

Job Description

Join Mohr Talent as an Information and Referral Specialist, where you will assist older adults by providing vital community resource information and referrals. This role requires strong communication skills and a compassionate approach to ensure individuals receive the support they need.

Key Responsibilities

  • Receive incoming calls to identify needs and make appropriate referrals
  • Record details of each call and maintain client information in the database
  • Use computer software to research and retrieve information on resources
  • Connect callers with suitable agencies and follow up on assistance received
  • Offer unbiased information about available long-term care or support services
  • Uphold confidentiality and privacy standards
  • Maintain case narratives and note important client details
  • Participate in outreach activities to increase public awareness of the Helpline
  • Assist with response efforts during disasters or emergencies
  • Support the team in gathering and organizing information

Required Qualifications

  • Bachelor’s degree in a human services field
  • Associate’s degree in a human services field with at least two years of relevant experience
  • High school diploma (or GED) plus four years of directly related experience
  • Background in information/referral services, case management, call center support, social services, or similar role
  • Strong verbal communication skills
  • Ability to work independently and collaboratively
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Accurate typing at a minimum of 35 words per minute

Preferred Qualifications

  • Bilingual (English/Spanish)
  • Knowledge of or willingness to learn about aging services and community resources