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Job Description
Join Optum as a Patient Services Representative and be part of a dedicated team in a dynamic healthcare environment. Your role will focus on delivering exceptional customer service, coordinating patient care, and ensuring efficient office operations, all while contributing to a culture of excellence and teamwork.
Key Responsibilities
Greet and register patients in a prompt and friendly manner
Instruct, direct, and schedule patients and visitors
Receive payments and issue receipts
Verify insurance eligibility and coverage
Maintain confidentiality and HIPAA compliance
Assist with patient portal enrollment
Prepare daily batch reports of collections
Communicate effectively with clinical staff
Maintain a neat and organized environment
Required Qualifications
High School Diploma/GED
1+ years of customer service or healthcare related experience
Intermediate level of computer proficiency
Preferred Qualifications
Experience as a receptionist in a healthcare setting
Experience working with an electronic health record
Experience working with scheduling programs
Knowledge of medical terminology
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical plan optionsDental and Vision insurance401(k) Savings PlanEducation ReimbursementEmployee DiscountsEmployee Assistance Program