Join TEKsystems as an Escalations Representative, where you'll support an escalation team in handling enterprise complaints with exceptional customer service. This role involves managing inbound calls, accurately capturing customer information, and performing essential data analysis.
Key Responsibilities
Take inbound customer calls and transfer them to the corresponding research team
Gather customer data and ensure it is captured accurately
Perform minor data analysis
Provide white glove customer service
Benefits & Perks
Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement PlanLife Insurance (Voluntary Life & AD&D)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)