Per Diem Patient Services Representative Associate - Saint Paul, MN
Optum
Burnsville, MN
11 days ago
$16.00 - $28.85
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Job Description
Join Optum as a Per Diem Patient Services Representative Associate to make a meaningful impact on health outcomes. You will be the first point of contact for patients, providing essential support and a compassionate presence during their healthcare journey.
Key Responsibilities
Greets and welcomes patients in person, providing a friendly first impression
Collects and verifies demographic, insurance, and benefits information
Checks in and interviews patients to complete required paperwork
Obtains and explains cost information to patients and collects co-pays
Addresses and resolves claim issues or registration errors
Provides customer service for inbound and outbound telephone calls
Assists in scheduling add-on appointments as needed
May mentor other staff and gather medical record information as needed
Supports the dynamic needs of the healthcare environment
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire
Ability to work on a Per Diem basis, at least 1 shift per week starting at 6:30am, 7:00am & 9:00am
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
$750 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution