Patient Services Representative Associate - Saint Paul, MN
Optum
Eagan, MN
18 days ago
$16.00 - $28.85
This Job Position Has Expired
This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Optum as a Patient Services Representative Associate and play a vital role in improving health outcomes by connecting patients with the care they need. You'll be the first point of contact, providing compassionate support while navigating the healthcare system. Enjoy a culture of diversity, inclusion, and career development as you make a meaningful impact in your community.
Key Responsibilities
Greets and welcomes patients, providing a supportive first impression
Collects and verifies demographic, insurance, and benefits information
Checks in and interviews patients to complete required paperwork
Explains cost information to patients and collects co-pays
Addresses and resolves claim issues or registration errors
Provides customer service for inbound and outbound calls
Assists in scheduling appointments as needed
May mentor other staff and gather medical record information
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Monday-Friday during training
Ability to work an average of 32 hours per week in 8-hour shifts
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution