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Job Description
Join Optum as an Associate Patient Care Coordinator and make a positive impact on patient care. You'll work in a fast-paced environment, utilizing state-of-the-art technology while supporting a dedicated team to ensure high-quality service and care for patients across multiple locations in New York.
Key Responsibilities
Greets patients and visitors promptly and courteously
Verifies insurance information and registers new patients
Arrives patients on the computer for scheduled appointments
Collects and posts co-pays and other payments
Schedules future appointments for patients
Assists therapists with paperwork for pre-certification of therapy visits
Answers telephone and confirms new patient appointments
Performs clerical duties such as copying, faxing, and filing
Contacts patients in case of no call/no show
Uses an electronic health record (EPIC)
Executes time management by notifying the provider team of patient arrivals
Ensures continuity of care and communication between providers
Completes clinic reports and administrative duties
Maintains confidentiality of patient information
Opens or closes the clinic facility
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service or office related experience
Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel and Word)
Ability to travel 25% to Manhattan and Sunnyside practices if needed for coverage
Ability to attend training in Lake Success, NY
Preferred Qualifications
1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Experience working with an electronic health record (EPIC)
Knowledge of medical terminology
Bilingual in Spanish and English
Benefits & Perks
Paid Time Off with accrual starting from the first pay period8 Paid HolidaysMedical Plan options and Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D InsuranceShort-term and Long-term Disability coverage401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)