Staff Software Engineer - Ruby on Rails - Ticketing Systems
Zendesk
Cleveland, OH
1 day ago
$90k - $130k
Job Description
Join Zendesk as a Staff Software Engineer and play a critical role in enhancing our ticketing systems, impacting thousands of customer interactions globally. Collaborate with a talented team to deliver high-quality software and drive innovation.
Key Responsibilities
Develop and maintain a complex ticketing system
Deliver enterprise-grade software and features
Champion code ownership and high-quality coding practices
Participate in all phases of the software lifecycle
Lead and mentor team members
Required Qualifications
8+ years of professional experience in software development
At least 4 years of experience with Ruby/RoR and/or React with Redux, Typescript, GraphQl/Apollo
Strong understanding of distributed computing principles and scalable system design
Ability to lead projects and mentor engineers
Experience in all phases of software engineering
Preferred Qualifications
BS/MS in Computer Science or related fields
Experience with customer- and employee-service systems
Experience with event-driven, distributed architecture using Kafka
Familiarity with observability and logging tools such as DataDog
Excellent communication skills
Benefits & Perks
Competitive salaryComprehensive benefits packageFlexible work scheduleOpportunities for growth and development