Join Optum as a Clinical Administrative Coordinator in Orlando, FL, where you'll be part of a team dedicated to improving healthcare. Leverage your customer service experience in a collaborative environment to manage member services and support clinical operations, all while enjoying a comprehensive benefits package.
Key Responsibilities
Manage administrative intake of members
Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
Process incoming and outgoing referrals, and prior authorizations
Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review
Handle resolution/inquiries from members and/or providers in a high-volume customer service environment
Required Qualifications
High School Diploma / GED
Must be 18 years of age OR older
2+ years of customer service experience
Experience with Microsoft Word, Microsoft Excel and Microsoft Outlook
Must be within commutable distance to Orlando, FL
Ability to work between the hours of 8:00 am - 5:00 pm from Monday - Friday
Preferred Qualifications
Experience with working within the health care industry and with health care insurance
Experience with working in a hospital, physician's office OR medical clinic setting
A clerical OR administrative support background
Knowledge of ICD-10 and CPT codes
Experience with working in a call center
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution