$21.44 - $23.82 per hour / $43,200 - $47,997 annually
Job Description
Join GEICO as a Senior Customer Service Representative in Tucson, AZ, where you'll support our contact center by providing exceptional service to policyholders. With a commitment to innovation and growth, this role offers numerous opportunities for career advancement while making a significant impact in customers' lives.
Key Responsibilities
Support the contact center by taking incoming calls from policyholders
Answer billing questions and make policy changes
Provide recommendations and personalized service
Required Qualifications
12+ months of contact center or customer facing service experience
Experience providing outstanding customer service
Ability to work in a fast-paced, high-volume call center environment
Willingness to learn new skills and adapt to changes
Open to feedback for performance improvement
Solid computer and multi-tasking skills
Minimum of high school diploma or equivalent
Preferred Qualifications
An associates degree or higher
Active Personal Lines insurance license
Benefits & Perks
$1,500 sign-on bonus for those with a Personal Lines license$1,000 completion incentive after training and orientation10% evening differential for applicable shifts20% weekend differential for applicable shifts401K with 6% matchTuition assistanceMental healthcare and fertility/adoption assistanceWorkplace flexibility including the GEICO Flex program