As a Franchise Business Consultant at SERVPRO, you will provide essential support and training to franchisees, helping them enhance customer service, revenue growth, and overall profitability. This role involves building strong relationships, conducting training sessions, and utilizing data to drive franchise success across the Northeast region.
Key Responsibilities
Provide consultation services and support to assigned franchisees
Prepare and complete one-on-one visitation and training sessions
Monitor franchise performance and coach for improvement
Engage franchises in annual strategic planning and goal-setting
Assist franchises with reviewing financial Key Performance Metrics
Provide assistance and consultation for management development
Ensure proper training of franchise staff
Document franchise consultation activities within Salesforce
Conduct regular meetings with franchise owners
Assist with onboarding and development of franchise owners
Required Qualifications
Minimum of five (5) years as a consultant for franchise system OR ten (10) years as a successful business owner
English language fluency
Ability to communicate complex ideas effectively, both verbally and in writing
Consultative skills
Ability to present and speak professionally to large groups
Proficiency in Microsoft Office
A thorough understanding of the SERVPRO® Operating System
A thorough understanding of SERVPRO® Stages of Development
Understanding of financial statements and general business practices
Understanding of training venues, resources, and programs
Preferred Qualifications
College degree or appropriate work experience
Ability to complete IICRC, Water Restoration Technician (WRT), and Applied Structural Drying (ASD) within first year
Benefits & Perks
Excellent health benefits plan (medical, vision, dental)401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leaveCompany-paid mental health benefit through HeadspaceTwo free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development program