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With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.
POSITION OBJECTIVE:
This position is responsible for providing the Most Amazing Personal Service to our internal and external customer using company resources and follows company and brand policies and procedures. Uses technologies and follows processes in accordance with company standards to ensure operational efficiency and effectiveness.
FUNCTIONAL RESPONSIBILITIES:
Follows Company and brand policies and procedures to quickly provide complete, accurate financial support using resources and technology.
Handles Charm Register Functions including refunds (Validate & Non-Validated), Gift Card and Merchandise Card replacements as well as DCOM Locate functions. Financial Functions including PayPal, Borderfree and SmartClixx. Research including failed allocations, backorder cancellations, Zendesk and Special Projects. Form Maintenance including Microsoft Office and related tools and DC Returns Support (Winder Only)
Partners with management if necessary, to ensure First Contact Resolution. Alert Leadership of issues or concerns that may indicate a larger, underlying problem resulting in customer dissatisfaction, liability or loss to the organization.
Schedules, assigns, or acts on any required customer follow-up in accordance with guidelines.
Mentors new associates and serves as an internal support for feedback with leadership as appropriate.
Maintains accurate customer data including documentation of discussions, issues, customer requests or other relevant information into company systems as required. Pro
Uses technology tools as directed and within established guidelines.
Maintains confidentiality of the organizations customers and data.
Other duties as assigned.
QUALIFICATIONS:
High school diploma or G.E.D. required
2+ years of customer service experience (retail and contact center a plus)
Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
Excellent verbal and written communication
Strong computer proficiency in Microsoft Office products
Outstanding interpersonal and relationship building skills
Excellent follow up and customer service skills required
Ability to quickly and accurately multitask in a fast-paced environment
Ability to organize and communicate information clearly
Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
Ability to work flex schedule to meet business needs, including night and weekends
Chicos FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.