Join Alorica as a Client Services Agent and be part of a team that redefines customer service. You will assist customers by resolving their concerns and providing support while enjoying a comprehensive benefits package.
Key Responsibilities
Assist customers with issues and concerns during product/service use
Document call-related information for auditing and reporting
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services
Required Qualifications
High school diploma or GED
Strong computer navigational skills
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Preferred Qualifications
Customer service experience
Familiarity with Microsoft Office applications (Word, Excel)
Benefits & Perks
Health, dental, and vision coverage/HSAPTOPaid holidays and sick timeOptional daily or weekly pay401K retirement planLeadership programsPaid training and tuition reimbursementEmployee discounts programEmployee assistance programAdditional voluntary benefits