Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you'll leverage your expertise to transform client operations and drive significant change in customer service practices. This role allows you to be a trusted advisor to senior clients, enhance BCG's intellectual capital, and develop a strong professional network in the industry.
Key Responsibilities
Transform customer service operations for clients
Scope and structure project work
Onboard team members and guide the team throughout projects
Contribute to content creation that drives client value
Develop an external profile and build a network in the industry
Required Qualifications
10-15+ years of experience in customer service leadership roles
Track record of driving complex transformations through technology and process innovation
Deep functional expertise with a clear track record of IP development
Expertise driving improvements across operations, people, and technology challenges in customer service
Strong knowledge of leading technology solutions in customer service
Excellent verbal and written communication skills
Preferred Qualifications
Consulting experience
Professional network within the industry
Strong academics from top-tier institutions
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and their familiesLow copays for medical visits and prescriptionsDental and vision coverageGym membership reimbursementsFully vested retirement contributionsGenerous paid time offPaid parental leave and family benefits