Patient Services Representative Associate - Saint Paul, MN
Optum
Edina, MN
18 days ago
$16.00 - $28.85
This Job Position Has Expired
This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Optum as a Patient Services Representative Associate and play a vital role in improving health outcomes. You'll be the welcoming face for patients, guiding them through their healthcare journeys with compassion and efficiency, while benefiting from a supportive work environment and comprehensive benefits.
Key Responsibilities
Greets and welcomes patients in person
Collects and verifies demographic, insurance, and benefits information
Checks in and interviews patients to complete necessary paperwork
Obtains and explains cost information to patients and collects co-pays
Addresses and resolves claim issues or registration errors
Provides customer service for inbound and outbound calls
Assists in scheduling add-on appointments
May mentor other staff and provide technical direction
Other duties as assigned
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours for the first 3 weeks after hire
Ability to work an average of 32 hours per week in 8-hour shifts
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution