Join Enterprise Bank & Trust as an Assistant Branch Manager, where you'll lead daily operations, support staff development, and ensure exceptional customer service, all while contributing to community success.
Key Responsibilities
Supervise day-to-day operations of new account desks and teller/servicing areas
Provide coaching to associates and create schedules
Direct activities of branch associates to ensure efficient customer service
Monitor and coach branch staff on performance and goals
Ensure compliance with company policies and procedures
Handle customer concerns and escalate as needed
Assist in recruitment and training of branch staff
Complete new accounts and teller activities as needed
Complete quarterly unit assessments for compliance and security standards
Required Qualifications
Excellent leadership and interpersonal skills
Strong organizational skills with a high degree of accuracy
Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations
Team oriented with a positive attitude
Strong oral and written communication skills
Excellent problem-solving skills
Preferred Qualifications
Experience working in an environment with individual and team goals
Previous supervisory experience
Benefits & Perks
Annual paid volunteer time offCharitable-matching opportunities