As a Retail Print Sales Supervisor at Staples, you'll lead a team to deliver exceptional print solutions while fostering a collaborative retail culture. This role focuses on driving customer satisfaction and operational excellence, providing you with the opportunity to impact both the store and the community positively.
Key Responsibilities
Direct a team to drive results for key metrics
Provide total print solutions for customers
Connect with customers and build relationships
Drive customer satisfaction through engagement and quality
Coach associates in exceptional service and consultative selling
Lead and develop a team committed to operational excellence
Consult with customers and offer appropriate options
Leverage Salesforce.com for customer management
Required Qualifications
Able to work a flexible schedule based on the stores needs
Experience directing a team and/or supervising others while managing many priorities
Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)
Attention to detail and keen eye for noticing quality issues
Manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Experience overcoming objections and engaging with customers to understand their needs
Ability to collaborate and work cooperatively in a high-paced and sometimes stressful environment
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Benefits & Perks
Full-time hoursGenerous paid time offCareer development programWeekly payBonus plan eligible401(k) with company matchFull medical, dental and vision insuranceAssociate discounts on in-store and online merchandise, services and warranty plansDiscounts at hundreds of retailers, restaurants and more