This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join Optum as a Patient Access Representative, where your work will directly impact the health of communities. You will provide essential patient-oriented services in a fast-paced environment, ensuring smooth patient registration and financial processes. Enjoy comprehensive benefits and a culture of diversity and inclusion as you grow your career.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter or verify patient data in real-time
Gathers necessary clinical information and processes referrals, pre-certifications, and pre-authorizations
Verifies insurance coverage and benefits, creates price estimates
Collects patient co-pays and discusses out-of-pocket financial obligations
Identifies outstanding balances from previous visits and attempts to collect amounts due
Collects data from patients and referring provider offices to confirm appointments
Responds to inquiries from patients and caregivers respectfully
Generates and analyzes patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service experience in a hospital, office setting, customer service setting or phone support role
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending Account or Health Saving AccountDental, Vision, Life & AD&D Insurance, Short-term and Long-Term Disability coverage401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance)