Assistant Store Leader, Customer Experience & Outreach
Crate & Barrel
Richmond, VA
1 day ago
Job Description
Join Crate & Barrel as an Assistant Store Leader to inspire and lead a customer-focused team. You'll empower associates to deliver exceptional service, manage store operations, and drive sales performance, all while fostering a positive and engaging work environment.
Key Responsibilities
Manage and delegate workload alongside the Store Leader
Establish and communicate critical metrics and expectations
Coach, teach, and manage performance of store associates
Promote and drive sales as Leader on Duty
Collaborate on new season planning and execution
Analyze results and translate into actionable goals
Ensure excellent customer service
Communicate sales and customer feedback with management team
Stay updated on store initiatives and share with associates
Required Qualifications
2+ years customer service or retail leadership experience
High school diploma/GED or equivalent
Preferred Qualifications
Associate degree or equivalent
Strong communication, interpersonal, and problem-solving skills
Strong delegation skills
Proven ability to build a culture focused on success and teamwork