Join Citizens as a Branch Manager, where you'll lead a team to exceed customer expectations while driving sales growth and fostering a strong customer-centric culture. Your role will involve coaching, community engagement, and strategic decision-making to achieve both individual and branch-wide goals.
Key Responsibilities
Lead branch performance and sales growth
Create a customer-centric culture
Develop and coach team members
Communicate business priorities effectively
Guide decision-making with financial acumen
Engage with the local community for relationship building
Required Qualifications
High School diploma or equivalent
Leadership experience in a high-volume branch environment
4 years sales management experience in Retail or Branch Banking
Proven record of meeting sales goals in a profit and loss environment
Exceptional customer experience driven through satisfaction surveys
Partnerships with community & civic organizations
Compliance with the SAFE Act requirements
Preferred Qualifications
Associate’s or Bachelor’s degree
Experience in retail banking
Talent sourcing & assessment
Benefits & Perks
Comprehensive medical, dental and vision coverageRetirement benefitsMaternity/paternity leaveFlexible work arrangementsEducation reimbursementWellness programsGenerous paid time off policy