Manager, Operations (Behavioral Health Utilization Management Intake Team)
Blue Shield of California
Santa Fe Springs, CA
14 days ago
Job Description
Join Blue Shield of California as a Manager for the Behavioral Health Utilization Management Intake Team, where you will oversee operations, enhance team performance, and ensure compliance in a supportive environment. Lead a dedicated team while driving process improvements and fostering a collaborative workplace culture.
Key Responsibilities
Oversee day-to-day operations of the BH UM Intake team
Ensure timely and accurate processing of treatment authorization requests
Establish operational objectives and monitor staff productivity
Provide coaching and mentoring to non-clinical staff
Partner with offshore management for regulatory compliance
Identify process improvement opportunities
Required Qualifications
College degree or equivalent experience
Minimum 7 years relevant experience
3 years of management experience
Experience in a Call Center environment
Strong critical thinking skills
Strong written and verbal communication skills
Preferred Qualifications
Understanding of Blue Shield of CA’s mission and business plan
Functional expertise in the area of responsibility
Knowledge of management approaches such as work scheduling and risk management