As a Geek Squad Agent, you will be the first point of contact for technology support at Best Buy. This role involves assisting customers with their tech needs, providing solutions, and maintaining a positive customer experience. If you love technology and helping others, this is the job for you!
Key Responsibilities
Provide positive, timely service to customers during the check-in and checkout process
Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps
Help customers set up new devices and advise on whether to repair or replace old devices
Monitor service queues and provide accurate status updates to customers
Maintain knowledge and skillsets through certified training courses
Clearly communicate and partner with fellow agents
Required Qualifications
3 months of experience working in retail or customer service
Ability to work a flexible schedule, including holidays, nights, and weekends
Preferred Qualifications
Passion for technology and desire to solve problems
Ability to adapt and learn new skills in a fast-paced industry
Benefits & Perks
Competitive payGenerous employee discountFinancial savings and retirement resourcesSupport for physical and mental well-being