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Job Description
Join Optum as a Supervisor of Technical Support to lead a team that enhances healthcare through technology. You'll supervise staff, manage support queues, and ensure timely resolutions of technology issues. This role allows you to make a significant impact while enjoying a flexible telecommuting arrangement.
Key Responsibilities
Supervise desktop support personnel including hiring and training
Monitor and adjust support queues based on volume
Ensure compliance with support processes and documentation
Participate in IT meetings and represent Technology Support
Track and document problem resolutions and ensure timely ticket handling
Manage inventory of desktops, laptops, and tablets
Required Qualifications
High School Diploma/GED (or higher)
3+ years of experience in desktop support role
2+ years of experience with Microsoft office products and working with a ticketing system
2+ years of experience in project leadership or people management
United States citizenship is required
Ability to obtain and maintain a security clearance
Preferred Qualifications
Demonstrated leadership experience
Ability to identify problems and propose solutions
Strong customer service skills
Analytical, organizational, and time management skills
Proven project and team leadership skills
Strong written and verbal communication skills
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programs401k contributionEquity stock purchase options