Per Diem Patient Services Representative Associate - Saint Paul, MN
Optum
Delano, MN
11 days ago
$16.00 - $28.85
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Job Description
Join Optum as a Per Diem Patient Services Representative, where you will be the first point of contact for patients, helping them navigate their care with compassion and support. This role allows you to make a meaningful impact on health outcomes while working in a diverse and inclusive environment.
Key Responsibilities
Greets and welcomes patients, providing a friendly first impression.
Collects and verifies demographic, insurance, and benefits information.
Checks in and interviews patients to complete required paperwork.
Obtains and explains cost information to patients and collects co-pays.
Addresses and resolves claim issues or registration errors.
Provides customer service for inbound and outbound telephone calls.
Assists in scheduling add-on appointments as needed.
May mentor other staff and gather medical record information.
Required Qualifications
6+ months of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire
Ability to work on a Per Diem basis, at least 1 shift per week starting at 6:30am, 7:00am & 9:00am
Must be 18 years of age or older
Preferred Qualifications
Revenue Cycle experience
General office experience
Epic experience
Benefits & Perks
$750 sign-on bonus for external applicantsComprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution