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Job Description
Join Optum as a Patient Access Representative and make a difference by providing exceptional patient service in a dynamic clinical environment. You will be responsible for assisting patients with registration, insurance verification, and payment processes while enjoying comprehensive benefits and opportunities for career development.
Key Responsibilities
Communicates directly with patients and/or families to complete the registration process
Utilizes computer systems to enter and verify patient data
Gathers clinical information and processes referrals and pre-authorizations
Verifies insurance coverage and creates price estimates
Collects patient co-pays and discusses financial obligations
Identifies outstanding balances from previous visits
Responsible for confirming and creating scheduled appointments
Responds to patient inquiries with compassion and respect
Generates and analyzes patient data reports
Required Qualifications
High School Diploma/GED (or higher)
1+ years of experience in a hospital, office setting, customer service setting, or phone support role
Ability to work onsite at 140 Burwell Street Little Falls, NY 13365
Ability to work the required schedule: Mon-Fri from 3 PM – 11 PM and every other weekend
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off and 8 Paid HolidaysMedical Plan options with Health Spending or Health Saving accountsDental, Vision, Life & AD&D Insurance401(k) Savings Plan and Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance)