Executive Director, Bank Sales and Service Contact Center
USAA
Scottsdale, AZ
14 days ago
$147,750 - $265,950
This Job Position Has Expired
This job listing is no longer available for applications. The position may have been filled or the posting period has ended.
Job Description
Join USAA as an Executive Director to lead the Bank Sales and Service Contact Center, driving performance and enhancing the member experience. Contribute to a mission-focused environment that values integrity and service, while overseeing a large team and fostering a culture of continuous improvement.
Key Responsibilities
Oversee the Bank Sales and Service Contact Center operations
Achieve compliance standards and operational expectations
Lead cross-functional teams to improve member experience
Develop and mentor leaders within the contact center
Identify and recommend innovative solutions for continuous improvement
Enhance member relationships and satisfaction
Required Qualifications
Bachelor’s Degree or equivalent experience
10 years of progressive contact center experience in financial services
4 years of people leadership experience
3 years of experience developing strategy for large-scale programs
Deep understanding of banking regulatory environment
Strong technical aptitude and analytical skills
Previous leadership experience in large contact centers
Preferred Qualifications
Support transformation
Operational efficiency strategies
Strong focus on employee experience
Internal Audit Experience
Change Management Experience
Experience leading large teams of 500 plus
US military experience
Benefits & Perks
Comprehensive medical, dental, and vision plans401(k) and pension plansLife insuranceParental benefits and adoption assistancePaid time off with paid holidays and volunteer hoursCareer path planning and continuing education