As the Digital Consumer Experience Strategy Lead at Sanofi, you'll drive innovative digital solutions and consumer experience strategies for R&D transformation initiatives. Collaborating with cross-functional teams, you will set and execute a CX strategy that enhances healthcare accessibility and integration, while leading a dynamic team in a new and evolving function.
Key Responsibilities
Deliver CX strategy across digital products
Ensure CX Strategy meets agreed upon milestones
Define and document overall user experience strategy
Mentor and empower the team
Represent CX Strategy across the business
Required Qualifications
Strong analytical skills
Strong communication and presentation skills
Strategic planning for CX
Strong business acumen
Digital product management skills
CX Measurement frameworks knowledge
Solid understanding of consumer experience strategy
High emotional intelligence (EQ)
Bachelor's degree or equivalent work experience
Preferred Qualifications
Master’s degree in a relevant field
Strong hands-on CX/UX strategist experience
Familiarity with pharma/health technology
Professional English communication skills
Benefits & Perks
High-quality healthcarePrevention and wellness programsAt least 14 weeks’ gender-neutral parental leaveOpportunities for career growth