Join DriveTime as a Loan Advisor, where you'll help customers navigate past-due payments while fostering positive relationships. Utilize your negotiation skills to create long-term solutions for financial stability, all within a supportive and fun work environment.
Key Responsibilities
Collect past due payments and negotiate payment plans
Make inbound and outbound contact with customers regarding past-due balances
Educate and negotiate with customers to influence them to make needed payments
Utilize company resources to assist customers who are unable to make timely payments
Monitor and ensure regular follow-up on all loan repayment agreements
Assist customers with debt repayment plans
Required Qualifications
High School Diploma or GED
2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations
Ability to pass a drug test and background check
Located on-site in Fort Worth, TX
Preferred Qualifications
Contact center experience in the financial services industry
Benefits & Perks
Medical, dental, and vision insurance401(K)Company paid life insurance policyShort and long-term disability coverageTuition reimbursementWellness programPaid Time Off including wellness days and holidaysIn-house gymGame room and social events