Emergency Department Patient Access Representative - Cooperstown, NY
Optum
Cooperstown, NY
14 hours ago
$16.00 - $27.69
Job Description
Join Optum as an Emergency Department Patient Access Representative and be the first point of contact for patients. You'll play a crucial role in ensuring a smooth registration process while contributing to better health outcomes in the community.
Key Responsibilities
Communicates directly with patients and families to complete the registration process
Utilizes computer systems to enter access or verify patient data
Gathers necessary clinical information and processes referrals and pre-authorizations
Verifies insurance coverage and creates price estimates
Collects patient co-pays and conducts conversations about financial obligations
Identifies outstanding balances and attempts to collect due amounts
Confirms and creates scheduled appointments for patient services
Responds to patient inquiries with compassion
Generates, reviews, and analyzes patient data reports
Maintains knowledge of registration requirements across various hospital units
Required Qualifications
High School Diploma/GED (or higher)
1+ years of experience working in a hospital, office setting, customer service setting, or phone support role
Ability to work onsite in the Emergency Department
Ability to work Sunday - Wednesday from 9:00am - 7:30pm
Must be 18 years of age or older
Preferred Qualifications
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits & Perks
Paid Time Off plus 8 Paid HolidaysMedical Plan optionsDental, Vision, Life & AD&D Insurance401(k) Savings PlanEmployee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits