Join Boston Consulting Group as an Associate Director in Customer Service Excellence, where you’ll leverage your expertise to transform client operations and drive innovation. Collaborate with a diverse team to enhance brand loyalty through strategic customer service solutions and become a recognized thought leader in the industry.
Key Responsibilities
Transform client customer service operations
Build and contribute to BCG’s intellectual capital
Scope and structure project work
Onboard team members and guide team throughout projects
Actively contribute to execution and content creation
Develop external profile and industry network
Required Qualifications
10-15+ years of experience in customer service leadership roles
Direct responsibility for customer service operations
Track record of driving complex transformations through technology and process innovation
Recognized as a trusted advisor to senior executives
Expertise in operations, people, and technology challenges in customer service
Clear track record of using technology to innovate
Professional network within the industry
Excellent multi-tasking and strategic thinking skills
Excellent verbal and written communication skills
Intellectual curiosity in the Customer Service space
Strong academics from top-tier institutions
Preferred Qualifications
Consulting experience
Advanced degree in Mechanical, Industrial, or Computer Engineering, Business Administration
Benefits & Perks
Zero dollar health insurance premiums for employees and familyLow $10 copays for medical visits and prescriptionsDental coverage with orthodontia benefitsVision insuranceGym membership reimbursementFully vested retirement contributionsGenerous paid time offPaid Parental Leave and family benefits