Information Services Coordinator

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

We are seeking a detail-oriented Information Services Coordinator (Production Coordinator); you’ll be responsible for responding to customer request and inquires, as well as monitoring systems looking for service changes and updates, and preparing documentation for changes and providing general administrative support.  

The shift start is 12 noon to 8:30pm, weekends are included.  Will have 2 consecutive days off during the week.

Perks:
•    Medical, Dental, Vision ELIGIBLE DAY 1!
•    Employer paid life insurance, AD&D, and a variety of voluntary benefits. ELIGIBLE DAY 1!
•    Tuition Reimbursement
•    Vacation, Sick, and Holiday Pay
•    401(k) including company match
•    Free Meals & Parking
•    Membership to American Airlines Credit Union, Flight Discounts
•    Opportunities for Advancement

Main Accountabilities

•    Respond to Customer emails about changes, additional services and meal orders. 
•    Communicate Changes or Additional services to the department head. 
•    Work side by side with department head. Print and distribute documents and reports to assigned departments. 
•    Produce production reports. Print labels as needed. Edit and manually add flights in our CBASE system. 
•    Utilize Customer website to extract Meal Orders for the Day Of and future scheduling. 
•    RICOH Inventory and order supplies as needed.  
•    Submit service call as needed for equipment. 
•    Inventory office supplies and order as needed. 
•    Pull Specs and Forecast usage as needed. 
•    Audit flights and diagrams ensure proper distribution and service has been verified per customer specifications.

Knowledge, Skills and Experience

•    High school diploma or general education degree (GED)
•    One to three years of administrative or customer support experience
•    Verbal/Written communication skills
•    Basic knowledge of Microsoft Office programs
•    Analytical skills and a strong attention to detail
•    Must be comfortable working in a fast-paced environment and able to shift priorities in a moment’s notice
•    Problem solving skills; ability to make independent decisions.
•    Must be available to work nights, and weekends