Patient Access Representative Lead - Minneapolis, MN
Optum
Mendota Heights, MN
23 days ago
$20.72
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Job Description
Join Optum as a Patient Access Representative Lead and make a direct impact on health outcomes. In this role, you'll manage patient registrations, resolve claims issues, and provide exceptional customer service in a supportive, inclusive environment.
Key Responsibilities
Provide standard registration process by collecting demographic and financial data
Check in and interview patients to complete the registration process
Document issues and resolutions in electronic medical record
Resolve claim issues or registration errors on patient accounts
Use resources to complete registration for complex accounts
Collect on patient financial obligations
Screen and approve patients for financial assistance programs
Provide customer service for inbound and outbound calls
Collaborate with leaders to ensure effective team operations
Complete Quality Audits as assigned
Participate in orientation and training of employees
Required Qualifications
2+ years of revenue cycle experience in a healthcare/hospital setting
2+ years of customer service experience
Intermediate level of proficiency with Microsoft Office products
Ability to work 40 hours/week, starting between 8:00 - 11:00am Monday - Friday
Must be 18 years of age or older
Preferred Qualifications
Experience with electronic medical records
Epic experience
Benefits & Perks
Comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contributionSign-on bonus for external applicants