Customer Services Representative - Intake and Eligibility Specialist
Mohr Talent
Miami, FL
28 days ago
$14/hr - $15/hr
Job Description
Join Mohr Talent as a Customer Service Representative, specializing in Medicaid eligibility. You'll guide callers through the application process, ensuring they receive the support they need. This role combines your communication skills and compassion to make a significant impact in the community.
Key Responsibilities
Conduct intake, screening, and eligibility checks for Medicaid-related services
Assist callers with Medicaid applications, including collecting forms and necessary documents
Coordinate with the Department of Children and Families (DCF) and CARES teams
Track application progress, update records, and provide support throughout the process
Participate in outreach to increase awareness of Medicaid services and resources
Required Qualifications
Bachelor’s or Associate’s degree in human services or related field with 2+ years of experience
High school diploma/GED with 4+ years of relevant experience